Frequently Asked Questions
Everything you need to know about our luxury bath, body, and home fragrances.
What is your shipping policy for domestic orders?
We offer standard delivery within 3-5 working days. Express shipping options are available at checkout for urgent orders. All parcels are carefully packed in recyclable materials to ensure they arrive safely.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and parcel weight.
Are your products cruelty-free and vegan?
We are proud to say that all Plum & Ashby products are cruelty-free. The majority of our range is also vegan-friendly, though we recommend checking the specific ingredient list on each product page.
What is your return policy?
If you are not completely satisfied with your purchase, you can return unused and unopened items within 28 days of receipt for a full refund or exchange.
Can I track my order once it has been dispatched?
Once your order is on its way, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.