Returns & Exchanges
We want you to be completely satisfied with your Plum & Ashby purchase; if for any reason you are not, you can return your unused items in their original packaging within 30 days. Please note that for hygiene reasons, we can only accept returns on beauty and fragrance products that remain sealed and unopened.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive your unique returns authorization code.
Prepare Your Package
Carefully pack your items in their original boxes, ensuring they are secure to prevent damage during transit, and include your completed returns form.
Ship to Our Studio
Affix your return label and drop the package off at your nearest post office; we recommend using a tracked service for peace of mind.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing